At Clad Jackel, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a simple and clear return and refund process. Please read the following policy to understand your rights and our procedures.
Returns Policy
At CladJackel.com, we offer a 7-day return policy. If 7 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items: Certain items cannot be returned, including:
- Perishable goods like food, flowers, newspapers, or magazines
- Intimate or sanitary items
- Hazardous materials, flammable liquids, or gases
Other non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds: Partial refunds may be issued in the following cases:
- Books showing obvious signs of use
- Opened CDs, DVDs, software, video games, or vinyl records
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email if your refund is approved or rejected. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
- First, check your bank account.
- Then, contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. Processing time can vary.
If you’ve done all this and still haven’t received your refund, please contact us at contact@cladjackel.com or call +91 7893897737.
Sale Items
Only regular-priced items are eligible for a refund; sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at contact@cladjackel.com and send your item to:
India
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift or was sent to the gift giver, the refund will go to the original purchaser.
Shipping Returns
To return your product, please mail it to:
India
You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions, feel free to contact us at contact@cladjackel.com or call +91 7893897737.